Shipping Policy

We strive to deliver your order as quickly as possible. 

Estimated delivery times may vary depending on your shipping address, product availability, and carrier processing times.

Economy Shipping
Free shipping on orders over $79
Orders under $79: $7.99 shipping fee
Processing Time: 3–5 business days
Transit Time: 10–15 business days

Expedited Express Shipping
Orders over $79: $12.99 shipping fee
Orders under $79: $19.99 shipping fee
Processing Time: 3–5 business days
Transit Time: 5–8 business days

1.Return Processing Time:
Standard Returns: No credit card capture is required for standard returns and exchanges. Once your returned item(s) are received at our warehouse, we aim to process refunds, exchanges, and gift cards within 10 business days. Refund processing times may vary depending on your bank’s policies.

2.Return Policy:
Eligibility: You can return most items within 30 days of delivery for a refund, exchange, or gift card. After this period, or for items that do not meet our return policy criteria, returns will not be accepted. Final sale items (e.g., discounted products, limited-time promotions) are not eligible for returns or exchanges.
Conditions: Items must be returned in their original condition, unworn, unwashed, and with all original tags, including vendor tags and hygienic liners (if applicable).

3.Important Considerations:
Sizing: We recommend customers double-check their measurements before making a purchase, as sizing can vary across different items and collections. This helps ensure a perfect fit when your item arrives. Warranty: Our warranty period is 15 days from the date of receipt. Beyond this period, we will not be able to process returns, exchanges, or refunds.

4.Non-Returnable Items:
Hygienic Products: We do not accept returns for cosmetics, earrings, undergarments, or beauty tools (including hair styling tools).
Shoes & Accessories: Shoes and accessories must be in new condition. Scuffed shoes, worn items, or signs of use (e.g., dirt, dust, odors) will not be accepted.
Handbags & Purses: Signs of wear and tear or used items will not be accepted.
Gift Cards: Gift cards are non-returnable and non-refundable.
Sets and Bundles: Items sold as sets or bundles must be returned in their entirety and with the correct sizes. Partial returns or returns of incomplete sets will not be accepted.

5.Unacceptable Conditions for Returns:
①Damaged or Worn Items: Items returned that are worn, damaged, or unsuitable for resale will not be eligible for a refund. We may return items in such conditions at your own expense.
②Visible Signs of Use: Returns showing signs of makeup, hair, fibers, dust, deodorant, perfume, or other marks will not be accepted.
③Refunds:
Refunds will be issued to your original payment method (if applicable). Gift card refunds will be issued in the form of a gift card. Please note that bank processing times may vary, so it may take a few days for the refund to appear in your account.

6.Return Process:
①Contact Customer Service:
Email us with your Account Email Address, a detailed description of the issue, your request, and photographic evidence of the problem.

②Return Confirmation:
Await our return authorization and confirmation via email before proceeding with the return.

③Return Shipping:
Once you’ve received the return confirmation, ship the return package to the specified address. Please email us the tracking information for verification.

④Refund Processing:
After we receive and inspect the returned item(s), a refund will be issued within 10 working days.

7.Additional Information

Shipping Fees:
Non-Refundable Shipping Fees: Please note that shipping fees are non-refundable, as they cover the cost of delivery services.
Return Shipping:
Currently, we do not offer complimentary returns. Customers are responsible for return and exchange shipping fees. We recommend using a standard shipping service with tracking for all returns to ensure delivery confirmation.

Timeline for Compensation:
Return Processing: Upon receipt of the returned item(s), we will process the resolution within five business days.
Refund Issuance: A refund will be issued to your original payment method within ten working days after processing.

Quick Tips for a Smooth Return:
Ensure items are unworn, unwashed, and free from scents or marks.
Keep original tags and packaging for a smooth return experience.
Final sale items cannot be returned, so please double-check before purchasing.